Hey Gorgeous!

If your item wasn't a perfect match, or you need to request a size exchange keep on reading for all the info you might need!

HOW TO START A RETURN?

1. Email our fabulous Customer Experience Team gmezmaria87@gmail.com and let us know you'd like to kick off the returns process.
   Note;
   - If you ordered multiple items please let us know which one(s) you're sending back!
   - To make this process much easier, please include the name you ordered under, your email, or your order ID (this can be found on your confirmation and shipping emails).
2. Our Customer Experience Team will send you the address of our returns location that is closest to you. We have tow returns locations worldwide - Madrid Spain & Mexico City Mexico!
   Please note, while we offer free shipping worldwide we do not cover the cost of returns.
3. Send our team the tracking number of your returned package as it will help us track and process the return.
4. As soon as your returned item(s) is/are processed by our returns location you will receive an email, as well as payment returned to the payment method you used on checkout. Please note, some credit card companies may have longer processing times before the funds are administered to your account.

HOW TO MAKE AN EXCHANGE?

1. Please email our Customer Experience Team gmezmaria87@gmail.com and we'll get back to you shortly about the best ways to make an exchange!

RETURN & EXCHANGE CONDITIONS

1. Orders are able to be canceled and refunded before they are shipped. Once orders are shipped an item cannot be cancelled or refunded, and the customer is responsible to return any items they would like to receive a refund on.
2. Customers are responsible for return shipping fees.
3. Returns & exchanges must be initiated within 14 days of delivery.
4. To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.
5. Items must be returned in their original condition - items cannot have been worn, washed or damaged.
6. All items priced .99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.
7. Jewellery and lingeries is not refundable nor returnable. Only if there is a fault or quality issue will refund be considered - please email the Customer Experience Team for further information.
8. We do not offer pre-paid or Freight To Collect (FTC) service for returns.
9. Bikini sets must be returned as a complete set including both top and bottom.
10. Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
11. Refunds will be reimbursed back to your original payment method - credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards can take up to 5-10 business days to process depending on the customer's individual bank.
12. Gift Cards cannot be reloaded; used for payment outside of www.candeliermadrid.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
13. If you have any further questions, please review our --------- or contact customer service at gmezmaria87@gmail.com

 

 

EXCHANGES AND RETURNS POLICY

Hour!

 

If your item wasn't a perfect match, or you need to request a resizing, read on for all the information you may need!

 

HOW TO START A COMEBACK?

1- Email our fabulous Customer Experience Team gmezmaria87@gmail.com and let us know that you want to start the return process.

Note;

- If you ordered multiple items, please let us know which one(s) you are sending back!

- To make this process much easier, please include the name you ordered under, your email, or your Order ID (you can find this on your confirmation and shipping emails).

2-Our customer experience team will send you the address of our closest returns location to you. We have trailer returns locations around the world: Madrid, Spain and Mexico City, Mexico.

3-Please note that although we offer free shipping worldwide, we do not cover the cost of returns.

4-Send our team the tracking number of your returned package, as it will help us track and process the return.

As soon as your returned item(s) is(are) processed by our returns location, you will receive an email as well as payment returned to the payment method you used at checkout. Please note that some credit card companies may have longer processing times before funds are posted to your account.

 

HOW TO MAKE AN EXCHANGE?

1- Email our customer experience team at gmezmaria87@gmail.com and we'll get back to you shortly on the best ways to trade!

CONDITIONS OF RETURN AND EXCHANGE

1. Orders can be canceled and refunded before they are shipped. Once orders are shipped, an item cannot be canceled or refunded, and the customer is responsible for returning any item for which they wish to receive a refund.

Customers are responsible for return shipping fees.

2. Returns and exchanges must be initiated within 14 days of delivery.

3. To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.

4. Items must be returned in their original condition; items cannot have been worn, washed or damaged.

5. All items priced .99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.

6. Jewelry and undergarments are non-refundable and non-returnable. Only if there is a fault or quality problem will the refund be considered; email the Customer Experience Team for more information.

7. We do not offer prepaid or freight collect (FTC) service for returns.

8. Bikini sets must be returned as a complete set that includes both the top and bottoms.

9. Customer service may offer a cash coupon for your return. Please note that items purchased with coupons are final sale and cannot be returned or exchanged.

10. Refunds will be refunded to your original payment method: credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-10 business days to process depending on the customer's individual bank.

11. Gift cards cannot be reloaded; used for payment outside of www.candeliermadrid.com; used for unauthorized advertising, marketing, sweepstakes, or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

12. If you have more questions, check out our page -------- or contact customer service at gmezmaria87@gmail.com